About Us
Noton Group is a leading provider of innovative solutions for Avaya contact centers. Our POC details showcase our cutting-edge applications designed to enhance customer interactions and streamline contact center operations.
Our Applications
OneRing: Web-based Unified Agent Desktop
OneRing is a comprehensive web-based unified agent desktop designed to integrate seamlessly with Avaya contact centers. It provides agents with a single interface to manage multiple communication channels including voice, email, chat, and social media.
- Unified Interface: Streamlines agent workflows by consolidating all communication channels into a single interface.
- Real-time Analytics: Offers real-time analytics and reporting to monitor performance and improve customer service.
- Customizable Layout: Allows agents to customize their desktop layout to suit their preferences and work style.
- Easy Integration: Integrates easily with existing Avaya systems, ensuring a smooth transition and minimal disruption.
- Secure and Reliable: Built with robust security features to ensure data privacy and reliability.
OneRing enhances agent productivity and customer satisfaction by providing a powerful and intuitive platform for managing customer interactions.
Social Gate: Single Application to Bridge Avaya CC with Social Platforms
Social Gate is an innovative application designed to bridge Avaya contact centers with various social platforms, allowing seamless interaction between agents and customers on social media.
- Unified Social Media Management: Manage interactions from multiple social platforms such as Facebook, Twitter, Instagram, and LinkedIn within a single interface.
- Real-time Monitoring: Monitor social media activity and respond to customer inquiries in real time.
- Enhanced Customer Engagement: Improve customer engagement by providing timely responses and support on their preferred social platforms.
- Analytics and Reporting: Access detailed analytics and reports to track social media performance and identify trends.
- Easy Integration: Integrates seamlessly with Avaya systems, ensuring a cohesive and efficient workflow for agents.
Social Gate enhances the capabilities of Avaya contact centers by enabling effective management of social media interactions, leading to improved customer satisfaction and loyalty.
OneDash: Unified Realtime, Historical, and Integrated Contact Center Metrics
OneDash is a comprehensive tool that provides unified real-time, historical, and integrated contact center metrics for agents, supervisors, and management. It helps in monitoring, analyzing, and improving the performance of contact centers.
- Real-time Metrics: Access real-time data to make informed decisions and respond to issues promptly.
- Historical Data Analysis: Analyze historical data to identify trends, patterns, and areas for improvement.
- Integrated Dashboards: Create customizable dashboards that display key performance indicators relevant to agents, supervisors, and management.
- Comprehensive Reporting: Generate detailed reports that cover a wide range of metrics including call volume, average handle time, first call resolution, customer satisfaction, and more.
- Alerts and Notifications: Set up alerts to notify stakeholders of any performance issues or anomalies in real time.
OneDash empowers contact center teams by providing them with the insights and data needed to optimize operations and enhance overall performance.
SimplyRecorder: Voice and Screen Recording Solution
SimplyRecorder is a simple yet efficient voice and screen recording solution for contact centers. It provides single-page access to recordings, making it easy for agents and supervisors to review and manage recorded interactions.
- Easy Access: Single-page access to all recordings for quick review and management.
- High-Quality Recording: Captures high-quality voice and screen recordings to ensure clear and accurate records.
- Secure Storage: Securely stores recordings with robust encryption to ensure data privacy and compliance.
- Search and Filter: Powerful search and filter capabilities to quickly find specific recordings.
- Integration: Seamlessly integrates with Avaya contact center systems for smooth operation.
SimplyRecorder simplifies the process of recording and reviewing interactions, helping contact centers maintain high standards of quality and compliance.
Contact Us
For more information about our POC and applications, please contact us at:
Email: info@notongroup.com
Phone: +1 (203) 894-2399
Phone / SMS / Whatsapp